Information and Communication Technology

The Information and Communication Technology (ICT) Industry is one of the fastest growing and changing fields. Technology is developing rapidly and new devices and systems are constantly being created to provide faster and more efficient methods for information and communication technology. Careers in the ICT field are in high demand and the industry is expected to grow. Professionals in ICT careers may work in commercial service sectors and ICT companies.

Careers in information and communication technology fields include a variety of roles and tasks associated with planning, researching, installing and monitoring the performance of ICT systems and transmissions. ICT support technicians assist with planning and installing ICT hardware and systems and repair any damages or defects. Sales professionals in the ICT industry provide information and sell ICT hardware, systems and services on behalf of ICT companies. ICT trainers develop training programs and user guides to assist customers and clients operate systems. ICT business and systems analysts evaluate and develop technology systems to help businesses run at optimal standards and ICT managers direct and oversee the operations and facilitation of ICT services in companies and organisations.

ICT professionals should have technical expertise in computer systems, hardware and networks, and should have exceptional problem solving and analytical abilities to diagnose and repair defects or malfunctions in the system. Individuals in the ICT field should have natural interest and capabilities with ICT programs and information computer systems. They should be able to grasp large amounts of information and be able to quickly learn and adapt to new technologies and advances in the field. Individuals wanting to get into the field should complete a Bachelors degree in related ICT studies and gain hands-on experience.

Related degrees

Related subjects

Careers in Information and communication technology

Analyst Programmers

Analyst Programmers write, test, design and develop computer software and programs. Software and Applications Programmers will develop code in accordance with end user requirements.

Chief Information Officers

Chief Information Officers manage, organise and coordinate the development and maintenance of an organisations computer and telecommunication systems. They should have strong management and coordination skills as well as technical expertise.

Communications Trade Workers

Communications Trade Workers provide customers a very important service. They do a fair amount of physical labor to ensure that communications equipment is installed and maintained properly. When repairs and needed, they must be able to troubleshoot, diagnose and repair the problems in equipment, cables, aerial lines and appliances. Communications Trade Workers are essential to the way that we live today and will in the future.

Computer Network Professionals

Computer Network Professionals perform a variety of duties including researching and analyzing network strategies and make well thought out recommendations upon their findings. They work with both computer hardware and software to give businesses optimum performance capabilities as well as provide user support and troubleshoot and diagnose issues within the network.

Database and Systems Administrators and ICT Security

Database & Systems Administrator and ICT Security maintain and operate a database, computer system, security and networks. They may work in many different types of organisations including information technology and communication engineering departments. They develop and implement security plans and procedures and optimise database and management system programs. They must have a high level of expertise in computer and security systems and excellent troubleshooting capabilities.

ICT Business and Systems Analyst

ICT Business and Systems Analysts evaluate and develop technology systems to help businesses run at optimal standards. They should have strong technical abilities with familiarity in the latest technologies and excellent analytical abilities.

ICT Managers

ICT Managers organise and run the operations of information and communication technology in companies and organisations. They should have strong technical abilities and familiarity in the latest technologies and strong coordination and leadership abilities.

ICT Sales Assistants

ICT Sales Assistants sell computers and telecommunications products and services in retail or wholesale institutions. They should have technical knowledge of programmes and equipment selling and strong communication skills.

ICT Sales Professionals

ICT Sales Professionals facilitate the sale of computers, software programmes and other information and communications technology on behalf of ICT companies. They should have technical knowledge of programmes and equipment selling and strong communication skills.

ICT Support and Test Engineers

ICT Support and Test Engineers advance procedures and strategies to support, manage and test technical quality systems. They should have technical knowledge of computer, software and programmes and strong analytical and problem solving abilities.

ICT Support Technicians

ICT Support Technicians assist in the planning, installation and performance of computer systems and technology. They should have technical knowledge of computer and web networks and programmes and strong problem solving abilities.

ICT Trainers

ICT Trainers plan and conduct information and communications technology training programmes and manuals for users and clients. They should have technical knowledge of computer and web networks and have the ability to explain proper use of systems to all users.

Library Technicians

Library Technicians set up and assist Librarians with proper organisation and database management of library materials. They should be highly organised and have technical knowledge of database systems and classification programmes.

Media Equipment Operators

Media Equipment Operators, a subset of a larger performing arts technicians category, provide technical and mechanical support for the production, recording, and broadcasting of programs of an artistic, educational, or newsworthy nature. Cameramen, gaffers, soundcheckers, and light and sound technicians may all be included in this category.

Multimedia Specialists and Web Developers

Multimedia Specialists and Web Developers use a variety of software and techniques to create digital or visual graphic images for multimedia, and create and maintain web sites and applications. They should have strong technical abilities with software and scripting programs, creativity and be able to understand client and stakeholder objectives for projects.

Network Professionals ICT

ICT Network Professionals develop, evaluate and maintain ICT network architecture, hardware and software, as well as optimising network performance and providing customer service support for users. They should have technical knowledge of ICT networks, programmes and equipment and strong analytical and troubleshooting skills.


Programmers create and edit computer programs by converting the requirements of a project into code. These individuals also write and develop computer programs in order to locate, retrieve, and store specific data, information, or documents. They may also program specific websites.

Sales Assistants ICT

ICT Security Specialists develop and maintain the database management systems for organisations. Part of the job includes assessing the IT goals of a company and then figuring out how to meet those needs. They also implement policies to make sure that database systems are safe and secure. These professionals also deal with performance issues, and backing up vital systems.

Software and Application Programmers

Software development has become a key aspect of technological progress. Software and Application Programmers develop and test new software as well as design and test software. This programming is done in accordance with established standards designed to reflect specific technical requirements.

Systems Analysts ICT

Systems Analysts (ICT) plan, implement, modify or coordinate systems, such as electronic data processing, systems analysis, information systems and computer programming to meet users business needs. Systems Analysts (ICT) often act as a central resource, providing guidance and assistance.

Technical Sales Representatives

Technical Sales Representatives are versed in the task of salesmanship. Products such as medical supplies, pharmaceutical goods, and industrial machinery must be sold to those who use the equipment as part of business. Meeting people and selling products is the ultimate goal of the technical sales representative.

General Page

A Technician that works at a gallery, library, or museum will need to have a wealth of knowledge about art, artifacts, and exhibits as each will come into play during a typical work week. Galleries, libraries, and museums are rich sources of knowledge for those who visit and it will be up to the technician to help disseminate that knowledge.

Telecommunications Technical Specialists

Telecommunications Technical Specialist use problem solving skills to update, maintain, and correct problems with different communications devices and networks.

Telecommunications Trades Workers

Much like telecommunication engineers, Telecommunications Trade Workers assist in the maintenance, installation, and upkeep associated with telecommunication devices and network. More likely to do the hands-on day to day activities, trade workers must be prepared to work hard at a demanding, but often intricate job.


Telemarketers spend hours on end acting as salespeople for the parent company. The goal is to promote goods, set up sales calls, and ultimately sell products for the larger company.

Telephone Operators

Telephone Operators are a basic source for information dissemination to the general public. Responsible for directing calls and fulfilling basic enquiries, telephone operators can serve as an invaluable service for those who need information quickly.

Test Analysts ICT

ICT Test Analysts offer support and testing to maintain and/or create functional systems based on technology. These highly trained individuals manage and resolve technical issues related to hardware, software, and programming.

Web Developers

A Web Developer specialises in the development of a website including the design, structure and layout. Developers are responsible for all programming aspects such as HTML programming, creating pictures, graphics and MetaTag development etc. Web Developers are can be employed across all types of organisations from small to large size companies as well as being able to work as freelancers/consultants.

Professional associations and industry bodies

Association of Professional Engineers, Scientists and Managers Australia (APESMA) 

Australasian Association for Information Systems 

Australian Computer Society 

Australian Computer Society-Telecommunications Society of Australia 

Australian Information Industry Association 

Australian Mobile Telecommunications Association 

Australian Society for Technical Communication (NSW) Inc 

Australian Society for Technical Communication (Vic) 

Computing Research and Education 

International Federation of Information Processing (IFIP) 

Internet Industry Association 

System Administrators Guild of Australia 

Technology Industry Association

Skills and personality

  • Ability to learn and adapt quickly to changing and emerging technologies and ICT systems
  • Effectively use a variety of computer software, tools and equipment to install and monitor operations
  • High attention to detail including accuracy and precision of work
  • Highly analytical to diagnose causes and effects of ICT hardware or network problems and develop solutions
  • Interest in computers and technology, programming systems and understanding how they work
  • Specialised knowledge of ICT functions
  • Strong communication skills working with clients using ICT services and selling equipment or service to customers
  • Strong critical thinking skills and innovation, testing and developing new software, products and services
  • Strong problem solving skills to test new systems and software and diagnose problems in systems or hardware and figure out causes
  • Technical knowledge of ICT programs and systems and the ways they operate