Information and communications technology

The ICT industry is one of the fastest growing and changing fields. Careers in ICT are in high demand and the industry is expected to grow.

Technology is developing rapidly and new devices and systems are constantly being created to provide faster and more efficient methods for information and communication technology. Professionals in ICT careers may work in commercial service sectors and ICT companies.

Careers in information and communication technology fields include a variety of roles and tasks associated with planning, researching, installing and monitoring the performance of ICT systems and transmissions. ICT support technicians assist with planning and installing ICT hardware and systems and repair any damages or defects. Sales professionals in the ICT industry provide information and sell ICT hardware, systems and services on behalf of ICT companies. ICT trainers develop training programs and user guides to assist customers and clients operate systems. ICT business and systems analysts evaluate and develop technology systems to help businesses run at optimal standards and ICT managers direct and oversee the operations and facilitation of ICT services in companies and organisations.

ICT professionals should have technical expertise in computer systems, hardware and networks, and should have exceptional problem solving and analytical abilities to diagnose and repair defects or malfunctions in the system. Individuals in the ICT field should have natural interest and capabilities with ICT programs and information computer systems. They should be able to grasp large amounts of information and be able to quickly learn and adapt to new technologies and advances in the field. Individuals wanting to get into the field should complete a bachelors degree in related ICT studies and gain hands-on experience.

Related degrees

Related subjects

Professional associations and industry bodies

Association of Professional Engineers, Scientists and Managers Australia (APESMA) 

Australasian Association for Information Systems 

Australian Computer Society 

Australian Computer Society-Telecommunications Society of Australia 

Australian Information Industry Association 

Australian Mobile Telecommunications Association 

Australian Society for Technical Communication (NSW) Inc 

Australian Society for Technical Communication (Vic) 

Computing Research and Education 

International Federation of Information Processing (IFIP) 

Internet Industry Association 

System Administrators Guild of Australia 

Technology Industry Association

Skills and personality

  • Ability to learn and adapt quickly to changing and emerging technologies and ICT systems
  • Effectively use a variety of computer software, tools and equipment to install and monitor operations
  • High attention to detail including accuracy and precision of work
  • Highly analytical to diagnose causes and effects of ICT hardware or network problems and develop solutions
  • Interest in computers and technology, programming systems and understanding how they work
  • Specialised knowledge of ICT functions
  • Strong communication skills working with clients using ICT services and selling equipment or service to customers
  • Strong critical thinking skills and innovation, testing and developing new software, products and services
  • Strong problem solving skills to test new systems and software and diagnose problems in systems or hardware and figure out causes
  • Technical knowledge of ICT programs and systems and the ways they operate