Counsellors work with people to help them through difficult times and advise them on life issues and problem solving strategies. They provide tremendous support to those in need of assistance with emotional, social and relationship problems. Counsellors also advise others on educational, behavioral and vocational issues. They provide a vital service to those in the community seeking to improve their lives and lifestyles.

Duties and tasks

  • Advise educators on ways to effectively teach students with behavioral and learning problems
  • Assess clients for possible drug or alcohol addiction issues
  • Assist clients with finding additional resources when indicated
  • Assisting clients with important career, educational and employment choices
  • Conduct interviews and counsel families, couples and individuals in need
  • Handle calls at call centre's
  • Helping others to learn how to evaluate information relevant to their situations
  • Helping people change their attitudes and behaviors for healthier relationships
  • Maintain confidential records on all client sessions
  • Offer alternative ways to settle arguments and disputes through better behavior
  • Provide job opportunity information to clients

Skills required

  • Ability to honestly assess clients
  • Ability to maintain composure during tense situations
  • Community service oriented
  • Excellent record maintenance skills
  • Exceptional listening skills
  • Exemplary time management skills
  • Friendly and caring disposition
  • General concern for the well-being of others
  • Good communication skills
  • Good phone persona
  • Integrity to ensure clients confidentiality
  • Knowledge of indicators for drug and alcohol abuse
  • Understanding of behavior modification techniques

Working conditions

Counsellors primary work in the comfort of their offices, however they may occasionally need to provide their services in schools or hospitals. This is a very stressful career as Counsellors deal with people who are in need of help for a variety of problems. Many counselors are on call for long hours, hence making the workday quite long at times.

Professional associations / Industry information

Australian Counselling Association 

Australian Guidance and Counselling Association

Australian Institute Professional Counsellors 

Relationships Australia 

Related jobs and job titles

  • Community Worker
  • Drug and Alcohol Counsellor
  • Marriage / Family Counsellor
  • Mediator
  • Rehabilitation Counsellor
  • Religious Leader
  • Social Service Case Manager
  • Social Worker
  • Special Care Worker
  • Technical and Further Education Lecturer
  • Weight Loss Counsellor
  • Welfare Worker
  • Youth Worker

Related degrees

Related subjects