Receptionists are typically the front line of an office building. In this capacity, they welcome visitors to an office and direct them where to go. They also answer questions, field phone calls, and complete administrative tasks like filing.

Duties and tasks

  • Answering enquiries, both from in-person visitors and on the phone
  • Answering phone calls and transferring as needed
  • Directing visitors to the proper office or room
  • Greeting visitors to the office or building
  • Making copies, filing, and completing other administrative or clerical duties
  • Receiving and distributing mail to the proper individuals

Skills required

  • Active listening
  • Interpersonal skills
  • Oral and written communication
  • Organisation and time management
  • Reading comprehension

Working conditions

Receptionists usually work at a desk in an office building. They are typically the first point of contact for visitors entering the building.

Professional associations / Industry information

Australian Institute of Office Professionals

Related jobs and job titles

  • Administrative Assistant
  • Data Entry Assistant
  • Inventory and Supply Officer
  • Office Administrator
  • Office Professional
  • Personal Assistant (PA)
  • Secretary
  • Typist
  • Word Processing Operator