Mail Sorter

Mail Sorters obtain, organise and distribute mail and packages in postal service facilities and within organisations. They should have strong organisational skills and attention to detail and be able to perform repetitive tasks sorting the mail.

Duties and tasks

  • Explore lost item mail or package claims and attempt to track items
  • Manually sort mail and prepare instructions for distributing mail
  • Obtain incoming mail by unloading mail bags and collecting postal service boxes.
  • Process express and priority mail services and determine underpaid mail and bulk mail blocks
  • Process mail, handling incorrectly addressed mail, forwarding changes of address, undelivered or redirected items
  • Use letter indexing, preparation lines, bar coding, sorting and other mail processing equipment to organise large quantities of mail
  • Verify registered packages and special articles

Skills required

  • Coordination
  • Critical Thinking
  • Problem Solving Capabilities
  • Strong Organisational Skills
  • Time Management

Working conditions

Mail Sorters typically work Mondays to Fridays depending on the postal hours of operation. They typically work in mail sorting areas of post offices or other postal service organisations, or within large companies organising incoming mail. They are required to spend lengthy periods of time performing repetitive tasks associated with sorting mail.

Professional associations / Industry information

Australia Post

Related jobs and job titles

  • Administrative Assistant
  • Customer Services Representative
  • Mail Employee
  • Parcel Post Officer
  • Postal Delivery Officer
  • Postal Employee
  • Postal Sorting Officer
  • Postal Transport Officer
  • Receptionist