Filing and Registry Clerk

Filing and Registry Clerks are responsible for a broad range of work, including processing documents and information and inputting that information into databases and systems; they also fill record requests, and respond to customer queries. Clerks also make sure databases and record systems are properly updated, and archive repeated files or information that is inactive, or no longer relevant.

Duties and tasks

  • Classify and label documents and file accordingly
  • Ensure up-to-date databases and systems
  • Fill record requests for customers by retrieving files from databases, systems, and archives
  • Maintain accurate records of document orders and movements
  • Remove or archive repeated documents or irrelevant/out-dated information
  • Respond to customer queries in person, by e-mail, by post, or by phone

Skills required

  • Communication
  • Decision Making
  • Organisation
  • Strong Attention to Detail
  • Time Management
  • Writing

Working conditions

Filing and Registry Clerks work indoors in an office setting; they may work in an archive or records room in a larger office building. Because of the nature of their work, clerks must take precautions against injuries, such as carpal tunnel syndrome. Clerks may work part-time or full-time in a regular Monday through Friday work week.

Professional associations / Industry information

Australian Institute of Office Professionals

Related jobs and job titles

  • Accounts Clerk
  • Administrative Assistant
  • Bank Officer
  • Bookkeeper
  • Collection Officer
  • Human Resources Officer
  • Office Administrator
  • Receptionist