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Hotel Service Operations Management
Undergraduate | GRF-THS315 | 2019
Course information for 2019 intake
Check into the role of a hotel manager. Divide your focus between hotel marketing, operations, servicing and strategy. Assess the place of benchmarking and performance reports. Put your skills to the test with business management simulation software.
- Study method
- 100% online
- Assessments
- Subject may require attendance
- Entry requirements
- Prior study needed
- Duration
- -
HECS-HELP and FEE-HELP available
Hotel Service Operations Management
About this subject
At the completion of this subject students will be able to: Learning Outcomes After successfully completing this subject, you should be able to:
- Critically evaluate and analyse the impact of decisions within business strategy, marketing and sales, finance, operations and human resource management on the financial operations of a hotel.
- Demonstrate an understanding of and an ability to apply theories or tools to the hospitality sector through problem solving.
- Develop group communication skills together with verbal and written communication skills, through the group decision making processes.
- Strategic role and nature of service operations
- HOTS overview and introduction
- Marketing strategy (advertising decisions, distribution and rate strategy)
- HR Management (Staffing, compensation and training)
- Operations management ( refurbishment and EMS)
- Financial management
- Revenue management and revenue management strategies
- Hotel industry analytical foundations, bench-marking and performance reports
Please note: This subject was previously known as HSL315.
The hotel industry is a growing industry within Australia and internationally. As a result, Hotel Service Operations Management is vital in ensuring the long-term sustainability of hotels. This is achieved through maximising revenue, achieving high quality products and services, and integrating technology. This degree uses a learning application "HOTS", which is a business management simulation based on the redevelopment and management of a large hotel. The service-specific management concepts in the HOTS simulation draws on students' prior knowledge attained through marketing, management concepts, accounting for decision making, rooms divisions, food and beverage, and strategy and change degrees. This integration and application of knowledge offers students a distinctive learning experience.
- Assessment — HOTS Balanced Scorecard (30%)
- Invigilated Exam (50%)
- Quiz — Online Quiz (20%)
For textbook details check your university's handbook, website or learning management system (LMS).
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Entry requirements
Others
Note: Level 3 subjects normally assume a moderate level of prior knowledge in this area, e.g. from studying related Level 1 and 2 subjects or other relevant experience.
Additional requirements
- Equipment requirements - Audio/Visual equipment
Study load
- 0.125 EFTSL
- This is in the range of 10 to 12 hours of study each week.
Equivalent full time study load (EFTSL) is one way to calculate your study load. One (1.0) EFTSL is equivalent to a full-time study load for one year.
Find out more information on Commonwealth Loans to understand what this means to your eligibility for financial support.
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