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Subject details

  • Topics
    • Strategic role and nature of service operations
    • HOTS overview and introduction
    • Marketing strategy (advertising decisions, distribution and rate strategy)
    • HR Management (Staffing, compensation and training)
    • Operations management ( refurbishment and EMS)
    • Financial management
    • Revenue management and revenue management strategies
    • Hotel industry analytical foundations, bench-marking and performance reports
  • Study resources
    • Instructional Methods
      • Audio/Video conferencing
      • Chat Rooms
      • Embedded Multimedia
      • Online Quizzes/Tests
      • Online assignment submission
      • Podcasting/Leacture capture
      • Standard Media
      • Web links

At the completion of this subject students will be able to: Learning Outcomes After successfully completing this subject, you should be able to:

  1. Critically evaluate and analyse the impact of decisions within business strategy, marketing and sales, finance, operations and human resource management on the financial operations of a hotel.
  2. Demonstrate an understanding of and an ability to apply theories or tools to the hospitality sector through problem solving.
  3. Develop group communication skills together with verbal and written communication skills, through the group decision making processes.
  • Assignment 1 - Assessment — HOTS Balanced Scorecard (30%)
  • Assignment 2 - Invigilated Exam (50%)
  • Assignment 3 - Quiz — Online Quiz (20%)

Textbooks are subject to change within the academic year. Students are advised to purchase their books no earlier than one to two months before the start of a subject

No eligibility requirements

Special requirements

  • EquipmentDetails - Audio/Visual equipment

Please note: This subject was previously known as HSL315.

The hotel industry is a growing industry within Australia and internationally. As a result, Hotel Service Operations Management is vital in ensuring the long-term sustainability of hotels. This is achieved through maximising revenue, achieving high quality products and services, and integrating technology. This degree uses a learning application "HOTS", which is a business management simulation based on the redevelopment and management of a large hotel. The service-specific management concepts in the HOTS simulation draws on students' prior knowledge attained through marketing, management concepts, accounting for decision making, rooms divisions, food and beverage, and strategy and change degrees. This integration and application of knowledge offers students a distinctive learning experience.

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