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Hotel Service Operations Management
Undergraduate | GRF-HSL315 | 2019
Course information for 2019 intake
- Study method
- 100% online
- Assessments
- Subject may require attendance
- Entry requirements
- No ATAR needed,
- No prior study
- Duration
- -
FEE-HELP available
Hotel Service Operations Management
About this subject
At the completion of this subject students will be able to: Learning Outcomes After successfully completing this subject, you should be able to:
- Critically evaluate and analyse the impact of decisions within business strategy, marketing and sales, finance, operations and human resource management on the financial operations of a hotel.
- Demonstrate an understanding of and an ability to apply theories or tools to the hospitality sector through problem solving.
- Develop group communication skills together with verbal and written communication skills, through the group decision making processes.
- Strategic role and nature of service operations.
- HOTS overview and introduction.
- Marketing strategy (advertising decisions, distribution and rate strategy)
- HR management (staffing, compensation and training)
- Operations management (refurbishment and EMS)
- Financial management.
- Revenue management and revenue management strategies.
- Hotel industry analytical foundations, benchmarking and performance reports.
NA
- Online Quiz (20%)
- HOTS Balanced Scorecard (30%)
For textbook details check your university's handbook, website or learning management system (LMS).
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No entry requirements
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- 0.125 EFTSL
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