- Strategic role and nature of service operations.
- HOTS overview and introduction.
- Marketing strategy (advertising decisions, distribution and rate strategy)
- HR management (staffing, compensation and training)
- Operations management (refurbishment and EMS)
- Financial management.
- Revenue management and revenue management strategies.
- Hotel industry analytical foundations, benchmarking and performance reports.
No eligibility requirements
No special requirements
- Online Quiz (20%)
- HOTS Balanced Scorecard (30%)