Hotel Service Operations Management
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With a network of campuses across Brisbane and the Gold Coast, Griffith University is committed to progressive multidisciplinary teaching and research and a valuable online provider with Open Universities Australia. Already attracting students from more than 122 countries, Griffith's dedication to academic excellence is available across Australia through OUA.
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At the completion of this subject students will be able to: Learning Outcomes After successfully completing this subject, you should be able to:
- Critically evaluate and analyse the impact of decisions within business strategy, marketing and sales, finance, operations and human resource management on the financial operations of a hotel.
- Demonstrate an understanding of and an ability to apply theories or tools to the hospitality sector through problem solving.
- Develop group communication skills together with verbal and written communication skills, through the group decision making processes.
- Strategic role and nature of service operations.
- HOTS overview and introduction.
- Marketing strategy (advertising decisions, distribution and rate strategy)
- HR management (staffing, compensation and training)
- Operations management (refurbishment and EMS)
- Financial management.
- Revenue management and revenue management strategies.
- Hotel industry analytical foundations, benchmarking and performance reports.
No eligibility requirements
No special requirements
- Online Quiz (20%)
- HOTS Balanced Scorecard (30%)