Student support services
Your Welcome Pack
If you're enrolling with OUA for the first time, you'll receive your welcome pack soon after the study term commences (see Key Dates). Your welcome pack has a personalised fridge magnet with your unique OUA ID number, which you'll need when contacting a Student Advisor or attending an exam. The pack will also include a brochure with information on how to access your OUA support services.
It's important to note that your welcome pack does not include a photo ID. When attending exams, you'll still need to provide proof of identity such as a license or passport. If you require proof of study for Centrelink, you'll need to show your Confirmation of Enrolment letter.