Student coaching and counselling service

Student coaching

Our Student Coaches can help you overcome difficulties you're having with study and to explore ways of improving your study techniques.

You can speak one-on-one to a Student Coach (or via email if you prefer) about all sorts of study matters, among them:

Our Student Coaches can also refer you to a Student Counsellors if you would like to talk confidentially about any personal issues that may be affecting your studies.

Why talk to a Student Coach?

Because they're really good at what they do. Students who've received help from an OUA Student Coach are 50% more likely to pass the unit they've sought assistance with than those who haven't.

How to contact a Student Coach

You can get in touch with a Student Coach by email: studentsuccess@open.edu.au

They'll give you a call back.

Student Coaches are available Monday to Friday between 9am and 5pm AEST/AEDT.

What our coaching service doesn't cover

There are a few areas our coaching service won't be able to help you with. They include:

Unit-specific questions

Student Coaches aren't tutors and can't help with question specific to an area of study or to your unit. That's something your provider university Unit Tutor or Coordinator can give you advice on.

You can find contact details for your Unit Tutor or Coordinator on your provider university portal or learning management system (LMS).

Tutoring support

Student Coaches can't read your assignments or essays.

If you'd like some advice on an essay you've written, you should try Smarthinking, the 24/7 online tutoring support service or contact your provider university Unit Tutor or Coordinator.

Administrative and technical help

If you'd like to get help with admin tasks like enrolling or planning your studies, or if you're not sure about something on our website, you should contact a Student Advisor.

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