As an online student, you will be studying around the clock, when it suits you.

And we'll be there to support you whenever you need it.

You can access our services as many times as you need them, in most cases at no cost.

  • Your first port of call - Student Advisors

    Our Student Advisors are available 7 days a week. They're the people to speak with if you're new to study or you have a question and don't know who can answer it for you.

    They can assist you with your enrolment, help you plan your studies and answer any questions about how studying with OUA works. They can also tell you about our other services and can point you to the best place or person if they themselves can't help you.

  • You can contact our Student Advisors on

    1300 736 505

    (or +61 3 8628 2555 from outside Australia)

New-to-study units

If you're new to online learning or if it's been a while since you've studied at all we've created units just for you.

We call them preparatory units and they help get you ready for life as an online student. Depending on which unit you choose, you can get help with general skills, academic writing and maths. And you can study them alongside your course units (the units that count towards your degree) or before them if you prefer.

Find out more about preparatory units 

Advice about your course or units

For advice specific to your units, your course or your area of study, the best person to contact is your Unit Tutor or Coordinator through your provider university.

You should also contact your provider university if you'd like to request credit for previous study or organise your graduation.

Extra tutoring support - Smarthinking

Through Smarthinking, OUA offers online tutoring support. It's available 24 hours a day (during study terms) and is completely free to all students (except those doing only IELTS units)

Smarthinking's expert tutors can provide you with feedback on drafts of essays or assignments. They can help with things like grammar and spelling, the coherence of your argument and the structure of different sections (such as the introduction and conclusion).

Visit our Smarthinking page to find out more. 

Getting your bearings - OUA Orientation

If you're new to online learning, you'll probably have lots of questions long before you've opened a textbook or written an assignment. "How does online study work?" "When can I expect to receive the stuff I need to get started?" "Who can I go to for help?" "How do I make the best use of my time?"

All these questions - and many more - are answered in OUA Orientation, our step-by-step online guide to starting out as a student with OUA. It's available to all enrolled students whenever they need it.

Disability support

Disability shouldn't be a barrier to study, and the universities we work with agree. Each of our university partners provide dedicated disability support services to ensure that you can be successful.

Visit our Disability support page to find out more, including a list of disability support contact details for each university. 


If you're worried that a uni degree might be out of reach, a Can Do Scholarship can help get you through the door to online study. Once you're in, you'll work towards a full univesity course covered by a government loan scheme.

Eligible students can apply for Can Do Scholarships, which cover the fees for up to 4 units.

Find out more about scholarships 

Travel subsidies

As an OUA student, there are times when you might need to attend an exam, an on-campus placement or workshop.

To make sure that everyone has access to study, we offer travel subsidies to help students meet the costs of compulsory travel. If you're receiving Centrelink benefits or you're an Australian Health Card holder, you may be eligible for a travel subsidy.

Find out more about travel subsidies