Student support services

OUA offers all our students access to online support, advice and guidance. Whether you need to speak with someone about swapping units, trouble with assignments, clarification on a result or need to talk over some personal issues, our support services team is here to help.

Your Student card

Let's be honest - you don't truly feel like a student until you have your very own card. You can expect your OUA Student Card in the mail towards the beginning of your first study term.

Disability support

We've always aimed to provide open and accessible education for all. Each of our academic providers offers access to support services for students with a disability.

Complaints management

We take the satisfaction of our students seriously and investigate all formally raised issues through our complaints management.

Changing your personal details

You can change most of your details, such as your contact information, by signing into My Study Centre and updating your profile. Keep in mind that there are some details (such as those used for admission, enrolment and government reporting purposes) that cannot be changed online.

Special Circumstances

We understand that students sometimes have to withdraw from a unit due to circumstances beyond their control. If this occurs, you may be able to reduce or avoid financial and academic penalties if you can demonstrate Special Circumstances.

Student coaching and counselling service

Everyone who studies through OUA balances their education with other commitments - work, family or social (and often a combination of all three). Maintaining a healthy balance isn't always easy, which is why we offer a coaching and counselling service to all students.

Getting advice

Just because you're studying online, doesn't mean you're alone. If you have any questions about your study or you've got a problem you don't know how to solve, an answer is very often a phonecall or email away.