Contact us

Student Advisors

Our Student Advisors can assist you with your enrolment, help you plan your studies and answer any questions about how studying with OUA works.

Telephone: 1300 363 652
International: +61 3 8628 2971
Fax: +61 3 9498 1100
Email: You can email us using our Online Enquiry Form. Allow two working days for a response.

Call centre hours

Special extended hours during November

Monday 13 November to Friday 17 November: 8am-10pm AEDT
Saturday 18 November: 9am-8pm AEDT
Sunday 19 November: 9am-midnight AEDT
Monday 20 November to Friday 24 November: 8am-10pm AEDT

Normal hours

Monday to Friday: 8am-8pm AEST/AEDT
Saturday and Sunday: 9am-5pm AEST/AEDT

Live chat hours

Special extended hours during November

Monday 13 November to Friday 17 November: 8am-10pm AEDT
Saturday 18 November: 9am-8pm AEDT
Sunday 19 November: 9am-midnight AEDT
Monday 20 November to Friday 24 November: 8am-10pm AEDT

Normal hours

Monday to Thursday: 8am-10pm AEST/AEDT
Friday: 8am-8pm AEST/AEDT
Saturday: 9am-5pm AEST/AEDT
Sunday: 10am-10pm AEST/AEDT


OUA Exam Services

We welcome your questions, feedback or comments.

Please quote your OUA ID number and full name in your enquiry.

Tel: +61 3 9902 7891
Fax: +61 3 5122 7816
Email: Use our Online Enquiry Form to email OUA Exam Services. Allow up to two working days for a response. For time critical enquiries, please call the number above.


General enquiries

For general enquiries, please contact OUA reception.

Tel: +61 3 8628 2500
Fax: +61 3 9498 1100
Mail: GPO Box 5387, Melbourne, Australia, 3001

Office hours

Monday to Friday: 9am-5pm AEST/AEDT


Time zones

We operate on Australian Eastern Standard Time (AEST).

During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.

See www.australia.gov.au for information about Australia's time zones.

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