Total Quality Management - 2017

To enrol in this unit, you must be accepted into a course from the provider. Read before you start

Unit summary


  • Level of Study: Postgraduate
  • Study load: 0.125 EFTSL
  • Delivery method: Fully Online
  • Prerequisites: No
  • Duration: 13 weeks
  • Government loans available: FEE-HELP
  • Availability for 2017: Sess 1
  • Availability for 2018: Sess 1
  • Assessment: Assessment - Continuous assessment (20%) , Assignment - Integrative assessment (30%) - Learn more

Unit provided by

2017 Fees
Domestic 2,120.00
International 2,370.00

The aim of the unit is to build an understanding of the management of quality and the recognition of quality performance as a strategic goal in manufacturing and service companies.

The unit will provide an insight into issues of global competitiveness and the role of management leadership, quality planning, company culture, quality tools and systems, teamwork and communications all integrated to form the overall organisational response to successfully face today's business challenge for manufacturing industry and services. It will be highlighted that quality is no longer an added function to the organisation, neither is it related solely to the resulting product or service. Also, it is vital to point out that Quality is based on the scientific method and uses specific and statistical tools to a great extent. Quality is the responsibility of everyone and embedded in every activity undertaken by the organisation and is customer driven.

At the completion of this unit students will be able to:

  1. Demonstrate knowledge of the fundamental underlying concepts and philosophies of Total Quality Management
  2. Apply various analysis techniques to detect the root cause of quality problems in an organisation
  3. Demonstrate knowledge of quality management implementation principles within a manufacturing or service organisation
  4. Competent use of a wide range of statistical tools to control and improve processes
  5. Demonstrate ability to make decisions for complex problems regarding the infrastructure to support and develop quality management programmes.
  • Assessment — Continuous assessment (20%)
  • Assignment — Integrative assessment (30%)
  • Invigilated Exam (50%)
For more information on invigilated exams see Exams and results

There are no prerequisites for this unit.

  • Other special requirement — Students will require Windows Vista, Windows 7 or higher. UniSA does not support Windows XP.

In order to enrol in this unit, you must be accepted into one of the following courses:

Please visit the course details page and read the Requirements tab for more information about eligibility.

This unit addresses the following topics.

1Introduction to Quality
2Total Quality in organisations
3Philosophies and frameworks
4Strategic focus for Performance Excellence
5Process Management
6Performance measurement and information management
7Six Sigma and process improvement
8Design for quality and product excellence
9Statistical process control
10Leading, building and sustaining performance excellence

This unit is delivered using the following methods and materials:

Instructional Methods

  • Discussion Forum/Discussion Board
  • Online Quizzes/Tests
  • Online assignment submission
  • Standard Media
  • Web links

Print based materials

  • Welcome Letter

This unit is a core requirement in the following courses:

This unit is part of a major, minor, stream or specialisation in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Co-Op textbook list.

Textbook information for this unit is currently being updated and will be available soon. Please check back regularly for updates. Alternatively, visit the The Co-op website and enter the unit details to search for available textbooks.

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