BSBWRK510 Manage Employee Relations - 2017

To enrol in this unit, you must be accepted into a course from the provider. Read before you start

Unit summary


  • Level of Study: Vocational Education, Training
  • Study load: 0.067 EFTSL
  • Delivery method: Fully Online
  • Prerequisites: No
  • Duration: 13 weeks
  • Government loans available: VET FEE-HELP
  • Availability for 2017: SP2
  • Assessment: Assignment 1 - Journal/Blog (Competency Only) , Assignment 2 - Work Based Project/Report (100%)

Unit provided by

2017 Fees
Domestic 565.00
International 815.00

This unit describes the performance outcomes, skills and knowledge required to manage employee relations matters within an organisation, with day to day involvement. It involves using a range of specialised technical and managerial techniques to plan, carry out and evaluate own work and/or the work of a team.

It includes planning and policy development for employee relations as well as negotiation, conflict management, dispute resolution and managing industrial relations.

At the completion of this unit you will be able to:

  1. develop employee and industrial relations policies and plans
  2. implement employee relations policies and plans
  3. manage negotiations to resolve conflict.
  • Assignment 1 — Journal/Blog (Competency Only)
  • Assignment 2 — Work Based Project/Report (100%)

There are no prerequisites for this unit.

  • Audio/Visual equipment — Students will require access to a computer with internet access. A webcam or laptop with a camera is recommended to fully participate in online sessions. All sessions are recorded in multiple formats for offline viewing or listening.
  • Other special requirement — Although not mandatory, students in this program will benefit from being able to undertake assessment tasks in the context of a relevant workplace (i.e their employer).

In order to enrol in this unit, you must be accepted into one of the following courses:

Please visit the course details page and read the Requirements tab for more information about eligibility.

This unit addresses the following topics.

1Analyse strategic plans and operational plans to determine long-term employee relations objectives
2Analyse existing employee relations performance in relation to workforce objectives
3Evaluate options in terms of cost-benefit, risk analysis and current legislative requirements
4Work with the management team to develop industrial relations policies and plans
5Identify the skills and knowledge needed by management and the workforce to effectively implement these strategies/policies
6Develop an implementation plan and contingency plan for the employee relations policies and strategies
7Make arrangements for training and development for identified needs to support the employee relations plan
8Undertake associated employee relations activities to reach agreement on changes required by policies or implementation plan
9Ensure procedures for addressing grievances and conflict are properly documented
10Communicate key issues about procedures for addressing grievances and conflict
11Review employee relations policies and plans to establish whether they are meeting their intended outcomes
12Train individuals in conflict management techniques and procedures
13Identify and where possible alleviate or eliminate sources of conflict or grievance according to legal requirements
14Check documentation and other information sources to clarify issues in dispute
15Obtain expert or specialist advice and/or refer to precedents, if required
16Determine desired negotiation outcomes, negotiation strategy and negotiation timeframes
17Advocate the organisation's position in negotiation to obtain agreement
18Document and if necessary certify the agreed outcomes with the relevant jurisdiction
19Implement agreements

This unit is delivered using the following methods and materials:

Instructional Methods

  • Blogs
  • Chat rooms
  • Discussion Forum/Discussion Board
  • E-Portfolios
  • Embedded Multimedia
  • Glossary
  • Online Quizzes/Tests
  • Online assignment submission
  • Podcasting/Lecture capture
  • Standard Media
  • Streaming Multimedia
  • Web links
  • Wikis

This unit is a core requirement in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Co-Op textbook list.

Textbook information for this unit is currently being updated and will be available soon. Please check back regularly for updates. Alternatively, visit the The Co-op website and enter the unit details to search for available textbooks.

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