Business Processes - 2018

Unit summary


  • Level of Study: Undergraduate Level 2
  • Study load: 0.125 EFTSL
  • Delivery method: Fully Online
  • Prerequisites: No
  • Duration: 13 weeks
  • Government loans available: FEE-HELP, HECS-HELP
  • Availability for 2017: SP2 , SP4
  • Availability for 2018: SP2 , SP4
  • Assessment: Invigilated Exam (50%) , Quiz - Online Quiz (15%) - Learn more

Unit provided by

2018 Fees
Domestic 1,368.00
HECS 1,368.00
International 1,574.00

Business Processes involves the application of management thinking and techniques to the provision of products and services. The production/operations function is integrated with organisational units responsible for finance, human resource management, information technology and marketing.

Specifically, production/operations management presumes knowledge of processes related to the design, control and evaluation of production and service systems, and the relationship between these systems and management activities.

Students will gain understanding of theories of management and production and service systems, the planning and control of production and service systems and the role of management in the enhancement of production and service functions.

At the completion of this unit students will be able to:

  1. demonstrate an understanding of the development of different approaches to the management of production systems in advanced industrial economies
  2. demonstrate an understanding of the current business context and how this influences the design and management of production and distribution systems
  3. demonstrate an understanding of management decisions relating to the development of new goods/services and of the systems that produce them
  4. demonstrate an understanding of the importance of quality management and lean approaches to contemporary production systems
  5. demonstrate an understanding of the decision-making considerations on production facilities
  6. demonstrate an understanding of production planning and the basics of inventory systems
  7. apply the knowledge gained from the unit to analyse operational issues faced by contemporary organisations producing goods and/or services.
  • Invigilated Exam (50%)
  • Quiz — Online Quiz (15%)
  • Report (35%)
For more information on invigilated exams see Exams and results

There are no prerequisites for this unit.

Note: Level 2 units normally assume an introductory level of prior knowledge in this area, e.g. from studying related Level 1 units or other relevant experience.

  • Audio/Visual equipment

This unit addresses the following topics.

1Introduction to Business Processes
2Business Processes Mapping I
3Business Processes Mapping II
4Business Processes Analysis I
5Business Processes Analysis II
6Agents of Change
7Value Chains I
8Value Chains II
9Strategic Alignment
10Ethics and Process Management
11Technology and Impact on Business Processes

This unit is delivered using the following methods and materials:

Instructional Methods

  • Audio/Video conferencing
  • Chat rooms
  • Discussion Forum/Discussion Board
  • Online assignment submission
  • Podcasting/Lecture capture
  • Standard Media
  • Web links

This unit is part of a major, minor, stream or specialisation in the following courses:

This unit is an approved elective in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Co-Op textbook list.
This unit does not have a prescribed textbook(s).

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