Hotel Service Operations Management - 2017

Unit summary

THS315

  • Level of Study: Undergraduate Level 3
  • Study load: 0.125 EFTSL
  • Delivery method: Fully Online
  • Prerequisites: No
  • Duration: 13 weeks
  • Government loans available: FEE-HELP, HECS-HELP
  • Availability for 2017: SP3
  • Availability for 2018: SP3
  • Assessment: Assessment - HOTS Balanced Scorecard (30%) , Invigilated Exam (50%) - Learn more

Unit provided by

or
2017 Fees
AUD$
Domestic 1,324.00
HECS 1,324.00
International 1,574.00

Please note: This unit was previously known as HSL315.

The hotel industry is a growing industry within Australia and internationally. As a result, Hotel Service Operations Management is vital in ensuring the long-term sustainability of hotels. This is achieved through maximising revenue, achieving high quality products and services, and integrating technology. This course uses a learning application "HOTS", which is a business management simulation based on the redevelopment and management of a large hotel. The service-specific management concepts in the HOTS simulation draws on students' prior knowledge attained through marketing, management concepts, accounting for decision making, rooms divisions, food and beverage, and strategy and change courses. This integration and application of knowledge offers students a distinctive learning experience.

At the completion of this unit students will be able to: Learning Outcomes After successfully completing this unit, you should be able to:

  1. Critically evaluate and analyse the impact of decisions within business strategy, marketing and sales, finance, operations and human resource management on the financial operations of a hotel.
  2. Demonstrate an understanding of and an ability to apply theories or tools to the hospitality sector through problem solving.
  3. Develop group communication skills together with verbal and written communication skills, through the group decision making processes.
  • Assessment — HOTS Balanced Scorecard (30%)
  • Invigilated Exam (50%)
  • Quiz — Online Quiz (20%)
For more information on invigilated exams see Exams and results

There are no prerequisites for this unit.

Note: Level 3 units normally assume a moderate level of prior knowledge in this area, eg from studying related Level 1 and 2 units or other relevant experience.

  • Audio/Visual equipment

This unit addresses the following topics.

NumberTopic
1Strategic role and nature of service operations
2HOTS overview and introduction
3Marketing strategy (advertising decisions, distribution and rate strategy)
4HR Management (Staffing, compensation and training)
5Operations management ( refurbishment and EMS)
6Financial mangement
7Revenue management and revenue management strategies
8Hotel industry analytical foundations, bench-marking and performance reports

This unit is delivered using the following methods and materials:

Instructional Methods

  • Audio/Video conferencing
  • Chat rooms
  • Embedded Multimedia
  • Online Quizzes/Tests
  • Online assignment submission
  • Podcasting/Lecture capture
  • Standard Media
  • Web links

This unit is part of a major, minor, stream or specialisation in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Co-Op textbook list.
This unit does not have a prescribed textbook(s).

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