Getting advice
Build a student network
Studying online doesn't mean you are alone in your academic pursuits. It is easy to interact with other students through the OUA discussion forum and student contact list. You can get in touch with other OUA students to discuss your studies and benefit from the support and experience of a student network.
Join the OUA student community forum
Join the forum to discuss your studies and ideas with other students. There is a range of study-specific areas, a section to submit questions of general interest to our Student Advisors, and an area for more general discussion. The student forum is available to all current and past OUA students.
To participate in the student forum, sign in to My study centre, scroll down follow the link to Discussion Groups.
Online student contact list
This is a great way to get in contact with other students enrolled in the same units to share information, textbooks or study tips. You can chat with other students in your units by email, phone, or even meet up with other students in your area.
Your details are only available to other students who have also given permission and you can opt in or out at any time.
To view your student contact list, sign in to My study centre and go to Study buddies.
Got questions? Ask the OUA Student Advisors.
OUA Student Advisors offer you a friendly, professional and supportive service. They are dedicated to helping students no matter what the circumstance.
Our Student Advisors can help you:
- Enrol in a unit or course
- Find the study pathway that matches your goals
- Choose the right study load for your lifestyle
- Understand your payment options and FEE-HELP
- Resolve general or administrative enquiries
You can contact our Student Advisors on 1300 363 652 (or +61 3 8628 2555 from outside Australia). Alternatively, send us a message using the Online Enquiry Form.
Weekend closure 18-19 May
Please note that our Student Advisor Contact Centre will be closed for the whole weekend of Saturday 18 - Sunday 19 May, 2013. After that, it will resume standard office hours.
Standard Office hours
Except during special periods, our Student Advisor Contact Centre will be open at the following times:
Monday to Thursday: 8.00am - 10.00pm
Friday: 8.00am - 5.00pm
Saturday: 9.00am - 5.00pm
Sunday: CLOSED
All times in Australian Eastern Standard Time (AEST)
University advisors and tutors
Tutors, unit coordinators, program managers, and academic advisors are there to provide academic advice and to support your learning experience. They should be your first point of contact for advice about study materials, research and interpreting assessment tasks.
University advisors can:
- Answer unit-related questions
- Provide credit advice for previous study
- Answer any questions you have about study materials.
- Help you contact academic staff and tutors
- Organise your graduation
