There is always help and advice available when you study through OUA.
OUA offers all our students access to online support, advice and guidance. Whether you need to speak with someone about swapping units, trouble with assignments, clarification on a result or need to talk over some personal issues, our support services team is here to help.
Getting advice
Just because you’re studying online, that doesn’t mean you’re alone. If you have any questions about your study or are unsure how it all works, then your first step is getting advice.
Read Getting advice for more information.
Career resources
Some students undertake study with a specific career goal in mind, but whether or not you know where you want to end up you can still benefit from our helpful career resources.
Read Career resources for more information.
Student card
To help you identify yourself as an OUA student and take advantage of select student discounts, we’ll supply you with an OUA student card.
Read Student card for more information.
Disability support
We’re committed to providing open and accessible education for all, so OUA and our academic providers offer access to a range of options for disability support.
Read Disability support for more information.
Student counselling
Balancing study with other commitments can be a challenge and you might need some support from someone who understands, so remember you have access at all hours to OUA student counselling.
Read Student counselling for more information.
Special Circumstances
We understand that students sometimes have to withdraw from a unit due to circumstances beyond their control. If this occurs, you may be able to reduce or avoid financial and academic penalties if you can demonstrate Special Circumstances.
Read Special Circumstances for more information.
Complaints management
We take the satisfaction of our students seriously and investigate all formally raised issues through our complaints management.
Read Complaints management for more information.
