SIRXMGT006A - Initiate and Implement Change
SIRT008A
Overview
Level of study: What does Vocational Education, Training mean?
Vocational Education, Training
EFTSL: What does EFTSL mean?
0.25
Delivery Method: What does delivery method mean?
Fully Online
Prerequisites: What are the prerequisites?
Duration:
13 weeks
Government loans available:
NoneDomestic student fee:
$1,500.00 (AUD)
International student fee:
$1,725.00 (AUD)
Description
This unit describes the performance outcomes, skills and knowledge required to initiate and implement change in a retail environment.
Prerequisites
Mandatory prerequisites
You must have successfully completed the following unit(s) before starting this unit:
- SIRT009A — SIRXCOM001A - Communicate in the Workplace
- SIRT010A — SIRXIND001A - Work Effectively in a Retail Environment
- SIRT011A — SIRXSLS004A - Build Relationships with Customers
If you have completed equivalent study at another university, please contact a Student Advisor for advice.
Learning Outcomes
At the completion of this unit students will be able to:
- identify opportunities for increased sales and service
- evaluate changes
- negotiate changes
- implement and evaluate change.
Topics
This unit addresses the following topics.
| Number | Topic |
|---|---|
| 1 | Regularly obtain relevant, reliable information from a variety of sources and analyse with regard to requirements of store operations |
| 2 | Accurately report information on developments to appropriate personnel |
| 3 | Use information related to current practices to identify opportunities for growth in sales and service |
| 4 | Continuously monitor and evaluate operations, and take action to improve where indicated |
| 5 | Accurately identify obstacles to change and take action to alleviate problems |
| 6 | Use evaluation of previous development outcomes to identify a range of opportunities for improvement and change |
| 7 | Ensure information on current and proposed merchandise and service range and operating systems is complete, accurate and accessible |
| 8 | Compare advantages and disadvantages of current and proposed operations |
| 9 | Assess implications of introducing changes using appropriate analysis measures |
| 10 | Ensure proposed changes take account of previous evaluations |
| 11 | Communicate recommendations to appropriate people within designated timeframes |
| 12 | Analyse responses to recommendations and make appropriate alterations |
| 13 | Promptly communicate information on projected change to appropriate people in sufficient detail for them to evaluate the implications for their areas |
| 14 | Maintain good working relationships during negotiations |
| 15 | Ensure agreements reached include detailed implementation plans in line with store policy and procedures |
| 16 | Communicate complete and accurate records of negotiations and agreements to appropriate people |
| 17 | Where compromise necessary, ensure it is mutually acceptable and in line with store policy |
| 18 | Convey reasons for non-acceptance of proposals positively to relevant staff |
| 19 | Encourage relevant people to understand and participate in changes |
| 20 | Communicate relevant details of implementation plans within designated timeframes to appropriate people |
| 21 | Use resources effectively to meet the requirements of operational changes |
| 22 | Monitor operational changes according to implementation plans |
| 23 | Evaluate outcomes of changes against expectations and previous sales and service records |
| 24 | Modify implementation process to resolve problems if required |
