SIRXIND001A - Work Effectively in a Retail Environment
SIRT010A
Overview
Level of study: What does Vocational Education, Training mean?
Vocational Education, Training
EFTSL: What does EFTSL mean?
0.0625
Delivery Method: What does delivery method mean?
Fully Online
Prerequisites: What are the prerequisites?
No
Duration:
13 weeks
Government loans available:
NoneDomestic student fee:
$450.00 (AUD)
International student fee:
$675.00 (AUD)
Description
This unit describes the performance outcomes, skills and knowledge required to work effectively in a retail environment. It involves acting responsibly and in a non-discriminatory manner, developing retail industry knowledge, including industrial award or agreement relevant to the job role, maintaining personal hygiene and presentation, and prioritising tasks.
Learning Outcomes
At the completion of this unit students will be able to:
- act responsibly
- act in a non-discriminatory manner
- develop retail industry knowledge
- maintain personal presentation
- follow routine instructions.
Topics
This unit addresses the following topics.
| Number | Topic |
|---|---|
| 1 | Provide notification of shift availability, or non-attendance for shift, according to set timeframes and according to store policy and procedures |
| 2 | Interpret staff rosters accurately |
| 3 | Recognise and describe organisational culture |
| 4 | Display non-discriminatory attitudes when interacting with customers, staff or management |
| 5 | Use non-discriminatory language |
| 6 | Identify and access sources of information on the retail industry |
| 7 | Obtain information to assist with effective work performance and career planning within the retail industry |
| 8 | Identify and interpret relevant awards and agreements |
| 9 | Identify and analyse role of employee and employer associations in industrial relations system |
| 10 | Maintain personal dress and presentation in a neat and tidy manner |
| 11 | Maintain personal hygiene according to store policy and legislation |
| 12 | Receive and act upon instructions |
| 13 | Use effective questioning to elicit information |
| 14 | Assess, comprehend and act upon store information relevant to the particular task |
| 15 | Plan and organise daily work routine within the scope of the job role |
| 16 | Prioritise and complete tasks according to required timeframes |
