The BSB40807 Certificate IV in Frontline Management is a nationally accredited entry-level management qualification. You will study units to develop your leadership and supervisory skills. The course is aimed at students who want to upgrade their existing skills or to complete a management qualification.
This course covers a wide range of topics relevant to the current business environment. These include leadership in the workplace; promoting team effectiveness; implementing an operational plan; customer service strategies; recruit, select and induct staff.
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager
Career Outcomes
Frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
Job Roles include: Coordinator, Leading Hand, Supervisor, Team Leader.
Eligibility
There are no entry requirements for this qualification.
Assessment
Online submission of assessments will be required for all units via the Swinburne University of Technology learning management system.
Award Requirements
To qualify for the award of BSB40807 Certificate IV in Frontline Management students must complete 10 units including four core units and six elective units.
Recommended Study Pattern
To maximise your studies, you are recommended to study units in this specific order:
BSBWRT401A Write complex documents
BSBMGT401A Show leadership in the workplace (Core)
BSBWOR402A Promote team effectiveness (Core)
BSBCUS401A Coordinate implementation of customer service strategies
BSBINN301A Promote innovation in a team environment
BSBOHS407A Monitor a safe workplace (Core)
BSBRES401A Analyse and present research information
BSBMGT402A Implement operational plan (Core)
BSBHRM402A Recruit, select and induct staff
FNSACCT403B Prepare operational budget
Course Structure
Electives
Students must complete six elective units in addition to the four core units.
Core units - Certificate IV in Frontline Management
Total number of units to complete:
4 units
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Required Units: Complete the following
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Elective units - Certificate IV in Frontline Management
Total number of units to complete:
6 units
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Optional Units: Complete
6 units
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6 units
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