CHCORG303B - Participate Effectively in the Work Environment


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Level of study: What does Vocational Education, Training mean?

Vocational Education, Training

EFTSL: What does EFTSL mean?


Delivery Method: What does delivery method mean?

Fully Online

Prerequisites: What are the prerequisites?


Availability: What is a Study period?



13 weeks

Government loans available:


Domestic student fee:

$200.00 (AUD)

International student fee:

$425.00 (AUD)


This unit describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives.


There are no prerequisites for this unit.

Special Requirements

  • Broadband access
  • Other special requirement — Participate in paid or voluntary work & Police Certificate + Work with Children Check


  • Assessment (60%)
  • Case Study (30%)
  • Quiz (10%)

Learning Outcomes

At the completion of this unit students will be able to:

  • contribute to the effective operation of the workgroup
  • review and develop own work performance
  • work cooperatively with others
  • contribute to the development of policies, practices and structures of an organisation


This unit addresses the following topics.

1Identify own job responsibilities and their contribution to service delivery
2Work within defined job role and responsibilities
3Seek assistance and direction and obtain as required
4Work in a manner that complements that of others according to policies and rules of workplace practice
5Complete activities to standard expected in workplace
6Carry out set tasks in a positive and courteous manner
7Identify resources needed to carry out own work duties
8Deal with shortages or resources according to organisation practices
9Keep work area well organised and safe in accordance with relevant standard/policies
10Monitor own work according to requirements for job quality and customer service
11Plan work activities to achieve individual objectives and organisation expectations
12Report to supervisor when work requirements are unable to be met
13Clearly communicate to supervisor/appropriate person, need for additional support to improve performance
14Report need for training to supervisor, as required
15Undertake training as appropriate
16Take opportunities for support and supervision as required
17User problem solving when necessary so work is completed according to organisation policies and practices
18Demonstrate respect for different roles and responsibilities
19Demonstrate understanding and application of the value of cultural differences and diversity when working with others
20Identify and show respect for different roles and responsibilities
21Behave appropriately in the workplace, in a manner likely to promote cooperation
22Share information with others in order to complete set activities
23Report conflicts in the workplace to supervisor
24Report concerns regarding administrative policies, practices and procedures to supervisor
25Report concerns regarding job responsibilities
26Provide information, ideas and suggestions to supervisor when requested
27Participate in staff meetings/working groups, if required

Study Resources

This unit is delivered using the following methods and materials:

Instructional Methods

  • Discussion Forum/Discussion Board
  • E-Portfolios
  • Online Quizzes/Tests
  • Online assignment submission
  • Web links

Textbook information for this unit is currently being updated and will be available soon. Please check back regularly for updates. Alternatively, visit the Unibooks website and enter the unit details to search for available textbooks.

Relevant Courses

This unit is an approved elective in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Unibooks textbook list.
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