Business Communications


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Level of study: What does Undergraduate Level 2 mean?

Undergraduate Level 2

EFTSL: What does EFTSL mean?


Delivery Method: What does delivery method mean?

Web Dependent

Prerequisites: What are the prerequisites?


Availability: What is a Study period?



13 weeks

Government loans available:


Domestic student fee:

$1,178.00 (AUD)

HECS student fee:

$706.00 (AUD)

International student fee:

$1,403.00 (AUD)


Within the business community, public and private organisations, and the professions communication is associated with the more specific activities of interacting, informing, instructing and persuading. People who possess demonstrable skills in these activities are employed, prized and promoted. If businesses are to survive in an increasingly competitive and information-oriented environment they will need trained communicators. This unit provides participants with advanced understanding of professional business communication and develops their skills in interpersonal, spoken and business related communications through practice and feedback. Unit participants will be encouraged to participate actively in the course through their group presentations, reflections and academic writing.


There are no prerequisites for this unit.

Note: Level 2 units normally assume an introductory level of prior knowledge in this area, e.g. from studying related Level 1 units or other relevant experience.

Special Requirements

  • Audio/Visual equipment
  • Broadband access


  • Assignment 1 (25%)
  • Assignment 2 (35%)
  • Invigilated Exam (40%)
For more information on invigilated exams see Exams and results

Learning Outcomes

At the completion of this unit students will be able to:

  1. use reflective processes and insights in the development of self-awareness, including its influence on communication
  2. analyse business communication processes
  3. communicate effectively with others, including enhanced conflict resolution and negotiation skills
  4. communicate effectively as a member of a team, including prevention, management, and resolution of communication problems in teams
  5. understand communication patterns in organisations.


This unit addresses the following topics.

1Introduction and models of communication
2Goal setting and self management
3Understanding and working with diverse others, importance and skills of listening
4Conveying verbal messages, persuasive communication
5Working in teams for success
6Managing conflict and negotiation
7Effective meetings
8Power and politicking, leading and empowering self and others
9Networking and mentoring, coaching and providing feedback for improved performance

Study Resources

This unit is delivered using the following methods and materials:

Instructional Methods

  • Audio/Video conferencing
  • Chat rooms
  • Discussion Forum/Discussion Board
  • Online assignment submission
  • Podcasting/Lecture capture
  • Standard Media
  • Web links

Textbook information for this unit is currently being updated and will be available soon. Please check back regularly for updates. Alternatively, visit the Unibooks website and enter the unit details to search for available textbooks.

Relevant Courses

This unit is a core requirement in the following courses:

This unit is part of a major, minor, stream or specialisation in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Unibooks textbook list.
If you would like to study this unit and enrol today, add it to your Study Cart. Alternatively if you are still exploring your options, you can save this unit to review later by clicking Save to Wishlist.

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